Live at ClubCollect.
Weekly payment failure rate monitoring
The Deal Expander is currently deployed at ClubCollect, where it runs a weekly opportunity list based on payment failure rates across their club client base. Clubs with failure rates that exceed their own trailing average or cross a benchmark threshold are surfaced to the CS team every week — before the client has noticed a problem.
On the roadmap
Right now the Deal Expander produces a list: clients ranked by signal, with the triggering metrics attached. That's a strong starting point — but we know CS teams need more than a list to act effectively.
The next phase adds suggested follow-up actions alongside each flagged client — tailored to the specific signal that triggered the alert. Instead of "here's who to call," it becomes "here's who to call, and here's the angle to open with."
